Book a new client consultation
Maya asked about first-time facial options and accepted a consultation slot tomorrow.
Maya Johnson: Hi, do you have anything for first-time clients this week?
AI receptionist: Yes — a new client consultation is a good starting point. I can help find a time. Do mornings or afternoons work better?
Next: Send intake form before appointment.
Missed-call recovery
Evan called after hours and received an immediate text-back. Waiting for service preference.
AI receptionist: Hi, this is Serenity Skin Studio. Sorry we missed you — how can I help?
Next: AI should follow up once during allowed hours if no reply.
Treatment safety question
Ali asked a contraindication question. AI collected context and escalated to staff.
Next: Staff review required before answering.